Obelisk End of Life Policy

We want to make sure we're keeping our customers up to date on the repairability of their units. As devices become older, parts become tough to obtain. And with specialized devices like ASIC miners, some parts are completely custom and may be impossible to get after a certain time.

We have a fixed number of chips and parts to service repairs with. Obelisk will continue to offer paid parts and service for all full units and upgrade boards until September 1, 2019, or until we run out of service part inventory.

Service part inventory is defined as many internal and external components of your Obelisk miner. Some examples include:

  • Hashing boards, and the installed chips
  • Control boards
  • Power supplies
  • Heatsinks
  • Heatsink clips
  • Fan assemblies
  • Power supplies
  • Rubber feet

After September 1, 2019, we will only offer paid parts and service on a case by case basis, at our discretion, and if parts are available.

Obelisk will continue to offer free email support for all of our products, and promise to do our very best to assist you with your needs. If you have any questions or need to initiate a repair, please send an email to hello@obelisk.tech.

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